Universal Home Health & Hospice Receives National Recognition for Excellence in Patient Care

Universal Home Health & Hospice has earned national acclaim for its commitment to compassionate, high-quality care, receiving the Hospice CAHPS Honors Elite Certificate—a top-tier recognition awarded by the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) Honors Program, administered by MatrixCare.

The award places Universal Home Health & Hospice among the top-performing hospice agencies in the United States. Based on patient and caregiver feedback collected throughout the 2024 calendar year, the certificate honors organizations that consistently exceed national benchmarks on more than 20 quality measures related to care, communication, and overall support.

“This certificate is proudly awarded to Universal Home Health & Hospice for demonstrating excellence in delivering exceptional care and fostering positive patient experiences,” said MatrixCare in the official announcement.

The Hospice CAHPS Honors Program recognizes agencies whose patients and families consistently report positive experiences during one of life’s most difficult journeys. Universal’s inclusion in this elite group is a testament to the dedication of its team of nurses, aides, social workers, chaplains, volunteers, and administrative staff.

“Hospice care is more than medical support—it’s about dignity, empathy, and honoring the individual needs of each patient and their family,” said a representative from Universal. “This recognition affirms that our team is truly making a difference where it matters most.”

Universal Home Health & Hospice has long served Logan County and the surrounding region with a mission to provide comprehensive, patient-centered care. This award serves as a milestone, but also a motivator for continued growth and excellence.

“We’re proud of this achievement,” the team added, “but we know the work doesn’t stop here. We remain committed to listening, learning, and elevating the care we offer to every family we serve.”

For more information about Universal Home Health & Hospice and its services, visit www.universalhh.com or call (937) 593-1605.